Feel short changed?
Should you feel that the New National Assurance Company has somehow failed you as a policyholder, we urge you to contact our Compliance Officer and we will do our utmost to redress the situation.
Gony Pillay gpillay@nnac.co.za Tel: (031) 334 2000 Fax: (031) 301 1166
Having pursued this course, should you still feel that the matter has not been resolved to your satisfaction you may take the matter further by contacting these bodies:
This is a free of charge service providing an informal and speedy dispute resolution process to
Policyholders whose claims have been rejected or partly admitted. |
| Tel: (011) 726 8900 |
Fax: (011) 726 5501 |
| Toll-free: 0860 726 890 |
Website: www.osti.co.za |
The Financial Services Board is an independent institution established by statute to oversee the South African Non-Banking Financial Services Industry in the public interest. The FSB is committed to the fair treatment of both users and providers of financial products and services in South Africa.
Report Fraud
Increased premiums are how honest insurance customers effectively subsidise the dishonest minority who commit fraud. Therefore it is in your interest to report people committing insurance fraud. It’s easy, it’s anonymous and it’s the right thing to do!
Or call the New National toll-free Fraud line on 0800 204 963 if you have any information on an internal matter.
